System preferences

You can change the appearance of the user interface to suit your personal preferences by clicking on the toolbar to display the My preferences page. If you have the appropriate privilege set (Configuration Components\Configuration\System Preferences), you can also set the System preferences that are used if the current user has not defined their own personal preferences, and to also set some other system-wide preferences.

To set the system preferences:
  1. Click system preferences icon on the toolbar.
    The System Preferences page appears.
  2. Select the Fonts and Colours that you prefer.

    3. For information about editing the Self Service colour schemes, see Editing the Self Service colour scheme.

  3. In the Show toolbar text? list select True or False depending on whether you want the buttons in the toolbar area of Web Desk to have text labels or not.
  4. In the Self Service settings group, type the text you want to appear on the Save and close button, the Save button, the Cancel button, and the Service Catalogue Title. Also specify whether or not you want the Shopping Cart to appear in Service Catalogue and the Search toolbar to be displayed in Self Service. Set Simplify Tab Text to true if you want to remove the application name prefix from browser tabs that display titles that are more than just the application names. For example, Ivanti Web Desk - Incident - 4 changes to Incident - 4.
  5. In the Workspaces settings group, type the text you want to appear on the OK button, the Apply button, and the Cancel button in Workspaces. Also specify who has access to the History pane in Workspaces. By default, only analysts can access the History pane in Workspaces. If you want all user types to be able to access it, set History visible for Analysts only to false.

    6. Certain external methods of logging incidents, such as some email clients, use css styles in a way that cannot be processed by Service Desk. This can cause an out of bounds error or give unexpected results in Workspaces.
    Set the option Remove styles in HTML Controls to true if you want css styles (both inline AND style tags) to be removed from all HTML Controls in Workspaces to prevent these errors. This includes styling coming from the HTML toolbar at the top of the HTML fields. The default for this option is false.
    If any style tags cause a parsing error then they are removed, irrespective of the setting, to prevent the parsing error. When style tags are removed because of a parsing error, inline styles remain intact.
    Initially, the css styles used by the external system are stored in the database, and then removed when displayed in Workspaces. If you save ANY changes to an incident when Remove styles in HTML Controls has been set to true, the css styles stored in the database will be lost because they will be overwritten by the values with the styles removed.

  6. In the Web Desk settings group, set the following values:

    7. Option

    Description

    Search Toolbar

    Controls how the Search toolbar works.

    For more information, see Configuring the Search toolbar.

    Enable Javascript in HTML Controls

    By default, this is set to false, which is the recommended setting. When this value is set to false, any JavaScript in an HTML control on a window in Web Access is not run. This is the preferred mode, as allowing JavaScript to run in an HTML control on a window could open a vulnerability to malicious JavaScript. However, some customers have designed systems that require JavaScript to run in an HTML control on a window, so they can set this System preference to true. However, be aware of the security implications before doing so.

    Collapse History by Default

    Set to false if you want the History pane to be expanded when you first open a process window, or to true if you want the History pane to be collapsed when you first open a process window.

    Remove style tags in HTML Controls

    Certain external methods of logging incidents, such as some email clients, use css style tags in a way that can give unexpected results in Web Access.
    Set the option Remove style tags in HTML Controls to true if you want css style tags to be removed from all HTML controls in Web Access to prevent this. The default for this option is false.
    Initially, the css style tags used by the external system are stored in the database, and then removed when displayed in Web Access. If you save ANY changes to an incident when Remove style tags in HTML Controls has been set to true, the css style tags stored in the database will be lost because they will be overwritten by the values with the style tags removed.

    Display top five requests in Service Catalogue

    If you set this to true (the default), when a user selects the All option in the Service Catalogue in Workspaces, a new section appears that shows the top five most requested items in the Service Catalogue.

    For more information, see Top 5 and featured items in the Service Catalogue in Workspaces.

    Enable drag and resize of appointments in calendar gadgets

    If you use calculations to set start and end dates of appointments, you may get unexpected results if users drag appointments to different times on the calendar.
    Set the option Enable drag and resize of appointments in calendar gadgets to false if you want prevent users from dragging appointments in calendars.

    Enable scaffold forms

    If you do not make a window available to Web Access using Window Manager, then setting Enable scaffold forms to true automatically creates a window for you to use in Web Access when required. This is not best practice, as this feature provides all of the object's attributes on the window. We strongly recommend that you create the required Window definitions for Web Access and avoid enabling this system preference except as a temporary fix while you create the required Window definitions for Web Access.

    Simplify Tab Text

    Set to true if you want to remove the application name prefix from browser tabs that display titles that are more than just the application names. For example, Ivanti Web Desk - Incident - 4 changes to Incident - 4.
  7. Set up an Anonymous user to enable you to set a dashboard for the Self Service login page. For more information, see Defining a Self Service login page.
  8. If required, set up a multilingual system and export and import multilingual localisations. For more information, see Designing a multilingual system.
  9. When you have finished setting your system preferences, click Save.

To set your personal preferences, click . (This requires the Configuration Components\Configuration\WebAccess User Preferences privilege.)
From the My preferences page, you cannot specify any changes to Self Service.